Refund Policy
No Refund Policy
Due to the nature of our digital lead generation services and the immediate value provided, we maintain a strict no-refund policy. Once a lead is delivered or a subscription period begins, no refunds will be issued.
Pay-Per-Lead Services
For our pay-per-lead services:
- Each lead is thoroughly verified before delivery using our AI-powered system
- Once a lead is delivered to your inbox, it is considered fulfilled
- Due to the immediate nature of lead delivery and the resources invested in lead generation, we cannot offer refunds for delivered leads
- We encourage reviewing our lead quality criteria before purchasing to ensure our service meets your needs
Subscription Services
For our subscription-based services:
- Subscriptions are billed in advance on a monthly basis
- No partial refunds are provided for unused portions of the subscription period
- You may cancel your subscription at any time to prevent future billing cycles
- The current subscription period will remain active until its natural end date
Quality Assurance
While we do not offer refunds, we are committed to providing high-quality leads and services:
- All leads are verified through our proprietary AI system before delivery
- We maintain strict quality control measures for our data collection and analysis
- Our team is available to address any concerns about lead quality or service delivery
- We offer detailed documentation and support to help you maximize the value of our services
Exceptional Circumstances
In rare cases where technical issues on our end prevent the delivery of services as described, we will work with you to resolve the situation through:
- Service credits for future use
- Extended subscription period
- Additional leads or services as compensation
Each situation will be evaluated on a case-by-case basis by our team.
Contact Us
If you have any questions about our refund policy or need to discuss a specific situation, please contact our support team at axel@hvacrabbit.com.